Return Policy

Returns and Exchange Policy for Govardhan Math Books

At Govardhan Math Books, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please review our Returns and Exchange Policy below. We strive to make the return and exchange process as simple and hassle-free as possible.

1. Return & Exchange Eligibility

You may request a return or exchange under the following conditions:

Damaged or Defective Items: If your book(s) are damaged, defective, or incorrect, we will be happy to accept a return or exchange.
Incorrect Order: If you received the wrong item(s), we will offer an exchange for the correct one.
Change of Mind: Due to the nature of our products (books), we do not accept returns or exchanges for change of mind. However, we may make exceptions under special circumstances (e.g., unused, unopened books in original condition).

2. How to Return or Exchange

If you wish to return or exchange an item, please follow these steps:

Contact Us:
- Notify our customer service team at [Customer Service Email] or call us at [Phone Number] within 7 days from the date of delivery.
- Please include your order number, name, reason for return, and photos of the damaged or defective item(s) if applicable.
Approval:
- Once we receive your request, we will review the issue and get back to you with instructions. If the return or exchange is approved, we will initiate the process.
Packing & Shipping:
- Please pack the book(s) securely in the original packaging (if possible) and ship it to the return address provided by our customer support team.
- The customer is responsible for the return shipping cost unless the item is defective, damaged, or incorrect.
Inspection:
- Upon receiving the returned item(s), we will inspect the condition to confirm eligibility for return or exchange.
- If the return is approved, we will process your refund or exchange within 7–10 business days.

3. Refunds

Eligibility: Refunds are issued for defective, damaged, or incorrect items only.
Refund Method: Refunds will be processed through the same payment method used for the original order (e.g., credit card, UPI, etc.).
Refund Amount: We will refund the full amount of the purchase price of the item, excluding any shipping charges, unless the item was defective or damaged.
Processing Time: Refunds may take up to 7–10 business days to appear in your account, depending on your payment method and financial institution.

4. Exchanges

If you wish to exchange a damaged or incorrect book for a replacement, please let us know as soon as possible, and we will ship the new item to you after receiving the returned book.
If the requested replacement is out of stock, we will notify you and offer an alternative or issue a refund.

5. Non-returnable & Non-exchangeable Items

We do not accept returns or exchanges for the following:

Books that have been opened or used (unless defective).
Books that have been damaged by misuse or improper handling after delivery.
Books that have been marked, written in, or defaced.
Items purchased on sale or clearance (unless defective or damaged).

6. Canceling Your Order

If you wish to cancel your order before it has been shipped, please contact us immediately at [Customer Service Email] or [Phone Number]. If your order has already been shipped, we cannot cancel it but you may proceed with the return or exchange process as per the guidelines above.

7. Shipping Costs for Returns

Damaged, Defective, or Incorrect Items: We will cover the return shipping costs if the item was defective, damaged, or incorrect.
Non-Defective Items: If you are returning a non-defective item (such as a change of mind), the customer will bear the cost of return shipping.

8. Contact Us

If you have any questions about our Returns and Exchange Policy or need assistance with a return or exchange, please contact us:

Email:odishaestore@gmail.com
Phone: 9114585235
Address: Odisha E Store, Bhadimul, C.R.R.I, Cuttack - 753006, Odisha , India